fachai Frequently Asked Questions

fachai accepts all major Philippine government-issued IDs for KYC verification: Philippine National ID (PhilSys), driver's license, SSS ID, GSIS ID, PhilHealth ID, Passport, Voter's ID, and PRC ID. Submit a clear photo or scan of your ID along with a selfie holding it. Verification is typically completed within 24 hours on business days.

You must be at least 21 years old to register and play at fachai. This is a strict PAGCOR regulatory requirement for all online casino and sports betting platforms operating in the Philippines. Age is verified during the KYC process using your government-issued ID. Accounts found to belong to players under 21 are permanently closed and any deposits are returned.

On the fachai login page, click "Forgot Password" below the password field. Enter the email address registered to your account and we will send you a password reset link. The link is valid for 15 minutes. If you no longer have access to that email, contact our 24/7 live chat support for account recovery via identity verification.

No. fachai strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have difficulty accessing your existing account, contact support rather than creating a new one.

Log in to your fachai account and go to the Cashier section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You will be redirected to the GCash payment page to authenticate with your GCash MPIN. Funds are credited to your fachai wallet instantly after successful payment confirmation.

The minimum deposit at fachai is ₱100 for e-wallet methods like GCash and Maya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit set by fachai, though your bank or e-wallet provider may impose their own transaction limits.

GCash withdrawals from fachai are typically processed within 15 to 60 minutes during business hours (8 AM to 10 PM PHT). Withdrawals submitted outside these hours are processed the next business day. Before your first withdrawal, ensure your KYC verification is fully approved and that your GCash number matches the mobile number on your fachai account.

The minimum withdrawal amount at fachai is ₱200 for GCash and Maya. For bank transfers to BPI, BDO, or Metrobank via InstaPay or PesoNet, the minimum is ₱500. Withdrawals to 7-Eleven CLiQQ cash-out are available with a minimum of ₱300. There are no withdrawal fees charged by fachai, though your bank may apply its own transfer fees.

fachai does not charge any platform fees for deposits or withdrawals. However, your payment provider may apply their own transaction charges — for example, some banks charge a small fee for InstaPay transfers. GCash and Maya deposits and withdrawals are generally free on the provider side for personal accounts. Always check your e-wallet or bank's current fee schedule.

fachai offers an extensive library of JILI slots, including fan favourites like Fortune Gems, Super Ace, Crazy 777, Mega Ace, Money Coming, Golden Empire, Dragon Treasure, and Sic Bo. New JILI titles are added regularly. All JILI slots on fachai use certified Random Number Generators (RNGs) to ensure every spin result is completely random and fair.

Yes. Dragon Fishing 2 and all other fachai games are fully optimised for mobile play on both Android and iOS devices. You can access fachai directly through your mobile browser — no app download is required. The mobile interface automatically adjusts to your screen size, giving you a smooth fishing game experience whether you're in Manila, Cebu, or anywhere in the Philippines.

RTP varies by game title. Most JILI slots available on fachai have published RTPs ranging from 96% to 97.5%, which is competitive with international standards. RTP is a statistical average over millions of spins and does not guarantee individual session outcomes. You can find the specific RTP for each game in its paytable or game information panel within fachai.

Yes. fachai's sportsbook covers PBA (Philippine Basketball Association) games across all conference seasons, along with NBA, UAAP, and international leagues. You can place pre-match and live in-play bets on game winners, point spreads, totals, and player props. Markets are updated in real time and all bets are settled in Philippine Peso (PHP).

Yes. All casino games on the fachai platform — including slots, live dealer tables, and fishing games — use certified RNG (Random Number Generator) technology that has been tested for fairness by independent technical laboratories. fachai operates within the PAGCOR regulatory framework, which requires regular compliance audits of game integrity and payout accuracy.

fachai offers a welcome bonus to newly registered and verified players on their first deposit. The bonus percentage and cap are displayed on the Bonus page and may change periodically. To qualify, complete KYC verification and make your first qualifying deposit. Welcome bonuses are credited to your bonus wallet and are subject to wagering requirements before withdrawal.

Wagering requirements specify how many times you must bet a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing bonus-derived winnings. At fachai, wagering contribution rates vary by game — slots typically contribute 100% while live casino tables may contribute less. Check the specific bonus terms on the Bonus page.

Yes. fachai has a tiered loyalty program that rewards consistent players with points for every real-money wager. Points can be redeemed for bonus credits, free spins, and cashback offers. Players who reach higher tiers unlock perks such as faster withdrawal processing, dedicated account managers, higher withdrawal limits, and exclusive promotions. Visit the Bonus page for current loyalty program details.

Yes. If you prefer to play without bonuses — for example, because you want to avoid wagering requirements — you can opt out of all promotional offers in your fachai account settings under "Marketing Preferences." Once opted out, no bonuses will be automatically credited to your account. You can re-enable bonus participation at any time through the same settings panel.

Yes. All bonuses at fachai carry an expiry period, typically 7 to 30 days from the date of credit depending on the promotion type. If you do not meet the wagering requirements within the valid period, the bonus and any winnings derived from it will be forfeited automatically. The expiry countdown and remaining wagering progress are always visible in your fachai Bonus Wallet section.

fachai operates within the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework, which is the government body responsible for licensing and overseeing all legal gambling activities in the Philippines. Playing on a PAGCOR-regulated platform like fachai is legal for Filipino residents who are 21 years of age or older. We recommend verifying your local provincial regulations if you have specific concerns.

Log in to your fachai account, go to your Profile, and select "Player Protection." From there you can set daily, weekly, or monthly deposit limits in PHP. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change is applied — this is a responsible gaming safeguard to prevent impulsive decisions.

Self-exclusion allows you to voluntarily lock your fachai account for a set period: 1 week, 1 month, 3 months, 6 months, 1 year, or permanently. During exclusion, your account is fully suspended — no logins, no deposits, no bonus communications. To request self-exclusion, go to Profile > Player Protection > Self-Exclusion, or contact our 24/7 live chat support. Self-exclusion cannot be reversed before the chosen period ends.

If you're concerned about your gambling habits, fachai's responsible gaming support team is available 24/7 via live chat inside your account dashboard. For professional counselling, the National Center for Mental Health (NCMH) operates a free 24/7 crisis hotline at 1553. PAGCOR also maintains responsible gaming resources through its official government channels. You are not alone — reaching out early makes a real difference.

fachai uses industry-standard SSL (Secure Socket Layer) encryption across all pages and transactions to protect your personal and financial information in transit. Sensitive data such as payment details and ID documents are stored in encrypted form and accessed only by authorised personnel for KYC and fraud prevention purposes. For full details on how your data is handled, read our Privacy Policy.

fachai enforces a strict 21+ age policy and requires government ID verification before any account is activated. However, parents and guardians who want an additional layer of protection can use parental control software at the device or network level to restrict access to gambling websites. If you suspect a minor has registered using falsified documents, contact our support team immediately for account investigation and closure.