fachai Privacy Policy

Welcome to the fachai Privacy Policy. fachai ("we," "us," "our") operates the online casino and sports betting platform accessible at fachai.lol, providing services to players across the Philippines. This Privacy Policy governs the collection, use, storage, protection, and disclosure of personal data relating to all registered players, visitors, and prospective users of the fachai platform ("you," "your").

fachai is committed to protecting your privacy in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable orders issued by the National Privacy Commission (NPC) of the Philippines. We also operate within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), which imposes additional obligations on the handling of player identity and financial data.

By accessing or using the fachai platform — including registering an account, making a deposit, or simply browsing the website — you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and processing of your personal data as described herein.

fachai collects only the personal data that is necessary for the legitimate operation of the platform, compliance with legal and regulatory obligations, and delivery of a personalised, secure gaming experience. The categories of personal data we collect are as follows:

2.1 Identity & Registration Data

• Full legal name (as it appears on a valid government-issued Philippine ID)
• Date of birth (used to verify 21+ age eligibility as required by PAGCOR regulations)
• Residential address in the Philippines
• Philippine mobile number
• Email address
• Username and encrypted account password
• Government-issued ID type and number (submitted during KYC verification)

2.2 Financial & Transaction Data

• Deposit amounts, payment method types, and transaction reference numbers
• Withdrawal requests and payment destination details (e.g., GCash account number, bank account number)
• Account wallet balance history and bonus transaction records
• Chargeback records and payment dispute information (where applicable)

2.3 Gaming Activity Data

• Game session records including games played, wager amounts, and outcomes
• Sports betting slip history and market selections
• Bonus usage records and wagering requirement progress
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.4 Technical & Device Data

• IP address at the time of registration and each login session
• Device type, operating system, and browser/app version
• Session timestamps and session duration records
• Geolocation data (country/region level, used for access restriction compliance)
• Cookie identifiers and session tokens

2.5 Communications Data

• Records of support tickets, live chat transcripts, and email correspondence with the fachai team
• Survey responses and feedback submissions (where voluntarily provided)
• Promotional opt-in and opt-out preferences

fachai collects personal data through the following channels and methods:

3.1 Directly From You

The primary source of your personal data is you. We collect information you actively provide when you register a fachai account, complete KYC identity verification, make a deposit or withdrawal request, contact our support team, respond to a survey, or adjust your account settings including responsible gaming preferences.

3.2 Automatically Through Platform Use

When you access and use the fachai platform, certain technical data is collected automatically by our systems. This includes your IP address, device and browser characteristics, session timestamps, and game activity records. This data is generated as an inherent part of operating a secure, regulated gaming platform and cannot be disabled without affecting platform functionality.

3.3 From Payment Processors

When you make a deposit or initiate a withdrawal via GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, or other accepted payment channels, our payment processing partners may share transaction confirmation data with fachai for the purpose of crediting your wallet and maintaining accurate financial records. fachai does not receive your full payment account credentials — only the minimum information required to confirm a transaction.

3.4 From KYC and Verification Providers

fachai may engage third-party identity verification service providers to assist with the KYC process. These providers verify the authenticity of government-issued IDs and may perform database checks for sanctions, politically exposed persons (PEP) lists, and adverse media in compliance with Philippine anti-money laundering regulations. The results of these checks are shared with fachai for account approval and ongoing monitoring purposes.

fachai processes your personal data only for specific, legitimate purposes. The table below sets out each purpose alongside the categories of data used and the lawful basis for processing:

fachai does not process your personal data for any purpose beyond those listed above without first obtaining your explicit consent or establishing a separate lawful basis for processing.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, fachai relies on the following lawful bases for processing personal data:

• Contract Performance: Processing is necessary to create and manage your account, process deposits and withdrawals, and deliver the gaming services you have registered to receive.
• Legal Obligation: Certain processing is required by Philippine law, including PAGCOR licensing obligations, the Anti-Money Laundering Act (AMLA) as amended, and the Data Privacy Act itself. This includes age verification, KYC identity checks, and transaction monitoring.
• Legitimate Interest: fachai has a legitimate interest in maintaining platform security, detecting fraud, preventing abuse, and improving the gaming experience through aggregated analytics. These interests are balanced against your privacy rights and do not override them.
• Consent: Where processing is not required for contract performance or legal obligation — such as sending you promotional emails or push notifications about bonuses and new games — fachai will request your explicit consent, which you may withdraw at any time without affecting your account.

fachai does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of parties only to the extent necessary to operate the platform and comply with legal obligations:

6.1 Payment Service Providers

fachai shares necessary transaction data with payment processors — including GCash (Globe Fintech Innovations), Maya (Voyager Innovations), and Philippine banking partners — to facilitate deposits and withdrawals. These providers process data under their own privacy policies and are independently regulated by the Bangko Sentral ng Pilipinas (BSP).

6.2 Identity Verification Providers

fachai may engage specialist KYC and AML compliance service providers to perform identity document verification and database screening. These providers access only the identity data required to complete the verification process and are contractually bound to process that data solely for that purpose.

6.3 Game Content Providers

Games on the fachai platform are supplied by third-party game providers such as JILI Games. Game session data — including wager amounts, game rounds, and outcomes — may be shared with the relevant game provider to resolve disputes, investigate technical issues, and maintain game integrity. Game providers do not receive your full identity data.

6.4 Regulatory and Law Enforcement Authorities

fachai is required by law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by its regulatory obligations. Such disclosures are made strictly in accordance with the applicable legal requirements and are not subject to player consent.

6.5 Platform Technology Providers

fachai uses trusted technology service providers for hosting, database management, customer support tooling, and cybersecurity. These providers operate as data processors under contractual agreements that prohibit them from accessing or using your data for any purpose other than providing the contracted service to fachai. All hosting infrastructure used for Philippine player data is subject to appropriate security standards.

The fachai website uses cookies and similar tracking technologies to ensure the platform functions correctly, maintain your login session, and gather aggregate usage analytics that help us improve the player experience. This section explains exactly what we use and why.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your session state and preferences — making your next visit easier and the site more useful to you. Cookies cannot access other files on your device or execute programs.

7.2 Types of Cookies fachai Uses

fachai does not use advertising cookies, third-party retargeting pixels, or social media tracking scripts. You will not be tracked across other websites by fachai's cookie infrastructure.

7.3 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings at any time. Instructions for the most common browsers are available through your browser's help documentation. Please note that disabling strictly necessary cookies will prevent you from logging in to your fachai account and will significantly impair platform functionality.

fachai implements a multi-layered security framework to protect your personal and financial data from unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and fachai's servers is encrypted using 256-bit SSL/TLS encryption. Look for the padlock icon in your browser address bar to confirm the secure connection.
• Data Encryption at Rest: Sensitive personal data — including identity documents, payment details, and account credentials — is encrypted in fachai's databases using AES-256 encryption. Passwords are never stored in plain text; they are hashed using industry-standard one-way cryptographic functions.
• Access Controls: Access to player personal data within fachai's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and subject to regular audit.
• Intrusion Detection and Monitoring: fachai's platform infrastructure is monitored 24/7 for unusual activity, potential intrusion attempts, and suspicious access patterns. Automated alerts trigger immediate investigation of anomalous behaviour.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their fachai accounts for an additional layer of access security beyond username and password.
• Regular Security Audits: fachai conducts regular internal and third-party security reviews of its platform infrastructure, including penetration testing and vulnerability assessments.

fachai retains personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is either permanently deleted from fachai's systems or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by fachai. These rights may be exercised free of charge, subject to the limitations described below:

10.1 Right to Be Informed

You have the right to be informed of how your personal data is being collected, used, stored, and shared — which is precisely what this Privacy Policy documents. fachai will notify you of any material changes to this policy before they take effect.

10.2 Right to Access

You have the right to request a copy of the personal data fachai holds about you, along with information about how it is being processed. Requests are processed within 15 business days. Requests that are manifestly unfounded or excessive may be subject to a reasonable processing fee.

10.3 Right to Correction

If any personal data fachai holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected or updated. Minor corrections (such as email address updates) can be made directly through your account settings. Corrections to identity data require KYC re-verification.

10.4 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis applies. Please note that fachai may be required to retain certain data for legal and regulatory compliance purposes even after account closure — such retention is not a violation of your erasure rights.

10.5 Right to Object

You have the right to object to the processing of your personal data where that processing is based on fachai's legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time, without providing justification.

10.6 Right to Data Portability

You have the right to receive the personal data you have provided to fachai in a structured, commonly used, machine-readable format, and to transmit that data to another data controller where technically feasible.

10.7 Right to Lodge a Complaint

If you believe fachai has failed to comply with its obligations under the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available through official Philippine government channels.

The fachai platform is strictly intended for use by individuals who are 21 years of age or older, in accordance with PAGCOR regulations and Philippine law governing online gambling. fachai does not knowingly collect, process, or retain personal data from individuals under 21 years of age.

All registration attempts are subject to age verification as part of the account creation process. Where fachai has reason to believe that a registered user is under 21 years of age, the account will be immediately suspended, all associated data will be flagged for regulatory review, and the matter will be referred to the appropriate authorities.

fachai's commitment to responsible gaming includes robust age gating at the point of registration. We take underage gambling extremely seriously and cooperate fully with PAGCOR and law enforcement on any matters relating to minors accessing gambling services.

fachai reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or regulatory obligations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on the fachai platform notifying logged-in players of the changes
• Where required by law, send a direct notification to your registered email address
• For significant changes affecting your rights, provide a minimum of 30 days' notice before the new policy takes effect

Your continued use of the fachai platform after any changes to this Privacy Policy have taken effect constitutes your acceptance of the revised policy. If you do not agree to the updated terms, you have the right to close your account by contacting our support team prior to the effective date of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how fachai protects your personal data. All previous versions of this Privacy Policy are available upon request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fachai processes your personal data, please contact our Data Protection Officer (DPO) using the details below. Our DPO is responsible for overseeing fachai's compliance with the Data Privacy Act of 2012 and handling all player data rights requests.

For complaints that cannot be resolved directly with fachai, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the government body responsible for enforcing the Data Privacy Act of 2012.